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We strive to ensure your satisfaction with your laser engraver purchase. If you are not completely satisfied, you may return the product for a repair, replacement, or refund, subject to the following terms:
All laser engravers are eligible for return under these conditions:
· If your order has not been delivered, please contact our customer support directly at support@atomstack.com. Avoid initiating a chargeback with your bank, as this may incur a handling fee and delay the refund process.
The fee ranges from 2.5% to 6% for the United States, and 3.5% to 6% for Europe and other countries, depending on the payment channel used. Please note that these fees are imposed by the payment processor at the time of the order and are not received by us.
· If the order has already been delivered, returns must be initiated within 30 days from the delivery date. Please provide the original receipt and note that a service fee will apply for processing the refund.
Note: The service fee is calculated as a percentage of the total order price, including tax and shipping costs. Please note that exchanges are not permitted after delivery.
Please ensure the following conditions are met for a refund:
Once we receive your product, our team will inspect it. If it meets the conditions, we will process your refund to the original payment method within 2-7 business days.
Products can be exchanged for a different item within the same product line (e.g., laser engraver or accessory), subject to availability. Exchanges must be requested within 30 days of delivery. Requests made after this period will not be processed.
To be eligible for an exchange, please ensure the following conditions are met:
If you choose an item of higher value, you will need to pay the price difference. If the new item is of lower value, we will refund the difference. You are allowed up to two exchanges, provided all conditions are met.
Note: Refurbished products cannot be returned or exchanged.